Refund policy
Certainly! Here's a return policy with language emphasizing that all returns must be unused and not tampered with:
Return Policy
At Sweet Sallie, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we are here to help with our hassle-free return policy.
Eligibility:
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please note that all returns must be initiated within [number of days] days of the delivery date.
Non-Returnable Items:
Certain items are not eligible for return, including:
- Body Butter, Hand Salve and Sugga Scrub
Return Process:
To initiate a return, please contact our customer service team at Admin@SweetSallie.com. Our team will provide you with instructions on how to proceed with the return. Please ensure that the item is securely packaged to prevent damage during transit.
Refund Process:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 days.
Exchanges:
If you wish to exchange an item for a different size or color, please contact our customer service team to arrange for an exchange. Please note that exchanges are subject to availability.
Shipping Costs:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Tampered Items:
Please be advised that all returned items must be unused and in their original condition. We reserve the right to reject returns if the item appears to have been used or tampered with.
Contact Us:
If you have any questions about our return policy, please contact us at Admin@SweetSallie.com.
Thank you for shopping with Sweet Sallie! We appreciate your business.